FAQ – customlanyard

Frequently Asked Question

We present you wristbands with a message. We offer a variety of wristbands depending on the purpose. You can place orders for rubber bracelet items, silicon bands, paper wristbands, embossed bands and many more. We have the resources to take care of your bracelet relating requirements. For any kind of explanation regarding our services, modes of payment, refunds, discounts, tracking etc. you can go through our Frequently Asked Questions (FAQ) section.

GENERAL INFORMATION

Where is your company?

We are located in Houston,Tx. USA.

Can I get a quotation?

The best way to get a quote is by going to the order now page and following the step and you will get the quote instantly before you place the order. Or if you have a special request you can simply email us at sales@customlanyard.net and we will be more then glad to help you out.

What are your wristbands made of?

Our wristbands are made of 100% silicone. Our products does not contain latex. Please email us if you require a test report and we will be more then glad to send it to you.

What is your minimum order quantity for wristbands?

The minimum order quantity for the following wristbands are:
Debossed – No minimum
Embossed – 20 minimum
Color Filled – 20 minimum
Printed – No minimum
Blank – No minimum
Figured – 20 minimum
1 Inch – No Minimum
3/4 inch — No minimum
Dual Layer: No minimum
Embossed Printed: 20 minimum

What's the turnaround time?

We have the fastest turnaround time in the nation. Standard turnaround is 7 days production and 7 days shipping, but you have the option to rush the products as fast as 2 business days. The best part about our company is that we guarantee our delivery dates.

What is "front message", "back message" and "internal message"?

Front and back message are on the same side of the wristband but half and half on the bracelet. The internal message is the inside of the bracelet which is the part that touches your skin.

What sizes are available?

We have the following sizes:
Extra Large: 8.5″ — 216mm – Used for adults who require extra large size (Call to order this size)
Adult:8″ — 202mm – Used mostly for adults.
Mid: 7.5″ — 192mm – Used mostly for women and young adults. (Call to order this size)
Youth: 7″ — 180mm – Used mostly for women or teenagers.
Toddler: 6″ — 152mm – Used mostly for young children.
That is the circumference of silicone wristbands. The width of silicone wristbands is 0.5″ (12mm) and 1″ (25mm) depending on the style of wristband you choose.
If you want a custom size then please call our sales team and they will advise you on how to place a special order.

What's the mold fee?

We don’t charge a mold fee unless you have multiple sizes. We only charge a mold fee only when you have more then 1 size in your order.

Below 100 Qty debossed/colorfilled bands are made with laser engraved technology?

Yes, Below 100 Qty debossed/colorfilled bands are made with laser engraved technology. The message cannot be more than 90mm on laser engraved bands.
For laser cut bands, if you choose solid band colors, the message will be legible. But it might not well showed on glow in the dark bands.

Can I place my order online?

Yes, you can. Following are the ways you can place your order
1. Online
2. On the phone 832-924-6777
3. On chat
4. Via email

I need to make a change to the order that I placed.

Call our sales team at 832-924-6777 and they will try to make the change as long as the order is not in production.

How printing will appear on Tyvek/Plastic/Vinyl

All Tyvek/Plastic/Vinyl bands the message is always left indent unless any special instruction is given.

I want custom rubber wristbands, Is your price lowest?

Our prices are ALWAYS the lowest in the market for wristbands. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround then our company. Also our current promotion of free gift will also apply if you place a order of 100 or more.

LANYARDS THICKNESS?

0.65MM: Polyester AND Heat Transfer AND Nylon Lanyards
0.5MM Woven Lanyards 2MM Tube Lanyards

Badge Holders/ID Reels Printing Extra Charges

Depending on the gradiation of colors and artwork complexities for overlapping colors, there might be additional cost which can be informed post proof made by factory.

ARTWORK

Can I put a logo or emblem on my bands?

Yes you can upload your own logo or use our standard cliparts that we offer.

Why the color of actual products is not exact same as the proof I approve?

The colors of the proof as shown are approximate and will differ on each computer monitor. We use PANTONE ® color number for mixing colors.

Can I use other font, not the default in your font list?

Yes, you can select the “other” option from the font list when you place the order and type the font you would like to use and we will use that font.

How many characters fit on a band?

You can have up to 44 characters. The system will prompt you if you have exceeded the character limit.

Can I customize wristbands with a different color than the popular colors?

Yes you can use any color from the color chart. We have over 500+ colors.

DIGITAL PROOF

Can I preview before I purchase?

We offer you free proof before you decide to purchase and a hassle free experience.. simply fill up your order details and at checkout you will get the option of “See Design – Pay later”. We will send you the proof once you submit the order along with payment and proof approval link which will allow you to then pay via credit card or PayPal.

Will I be charged extra if want to change the proof before confirming the order?

No, you can make as many changes as you like.

I received my proof and I want to make a change. How can I do that?

Simply reply back to the email proof that you received and tell us the change you would like and we will revise the proof and send you a new proof.

How long does it take to get a digital proof?

It will take anywhere from 4-6 hours.

What is a digital proof?

A digital proof is a digital image of how your wristbands will look. We will show you a image before we start production. You can make as many changes as you like to the digital proof until you are satisfied.

How can I confirm to the proof I received?

Simply reply to the proof email stating that you confirm the proof layout and then we will start production.

REFUNDS/CANCELLATION

What if I need to cancel my order?

$10 cancellation fee will be applied if order is not in production. If the order is already in production stage then the order cannot be cancelled due to the mold and material cost that we have already incurred.
Changes in the proof are limited to 3 times then cancellation fee of $50 may apply on the order.
Frequent changes more then 3 times on the proof may apply $5 per change afterwards for every change The delivery time and production is considered after the approval and payment on the order

What should I do if I made a payment twice by mistake?

Please call our sales team and they will assist you with this matter.

What happens if there is a mistake with my order?

If there is a production error we will redo the band without and questions asked.

Payment Information

What methods of payment are accepted?

We accept following credit cards: Mastercard, Visa, Discover or American Express. You may also pay with PayPal.
The method of pay by check is also available for customers who wish to mail a check.
Purchase orders are accepted for schools, certain non-profit groups and government organization.

Do you charge sales tax?

We do not charge tax. We also do not charge any other fees such as customs/brokerage fee.

How to place an order if you are a school with purchase order (PO)?

Go to the order now page and follow the steps and place the order with your specification. Then once you are at the checkout page, enter your shipping and billing information and below that there will a option to “Pay by check.” Click that option and select submit. You will get a order number and you will need to put that order number on your PO and fax in a official school/government PO to 1-855-691-4088.

SHIPPING/PRODUCTION

What is the freight?

The shipping cost will be provided to you in the order now page. The shipping cost varies according to the quantity you order.

Do you ship to APO/FPO addresses, or to a PO Box?

We only ship to physical address.

How long will it take before I receive my wristbands?

It takes 7 days for production and 7 days for shipping (total of 14 days), unless if you choose to expedite your order.

How accurate is your delivery date?

We guarantee the delivery time of your order. 98% of our packages are delivered to our customers on the date specified on their receipt.

Tyvek/Plastic/Vinyl are most sold fast products.

There might be extra rush production charges on Tyvek/Vinyl/Plastic orders depending upon the production on present orders in queue which factory can inform later after checking delivery schedule.

TRACKING

How can I track my order?

You can call us at 832-924-6777 or you can ask our live chat and they will give you a update on your order. Also once the order is shipped you will also get a email on the tracking number of your order.

Will I get a tracking number once my order is shipped?

Yes, a tracking will be emailed once the order is shipped.

SPECIAL REQUEST

Can my wristbands order split into different colors or sizes?

Yes, we can do that. A $40 mold fee will be applied for splitting the sizes. Please mention it in the special instructions if you have any special splitting or color requests.

Could I order two different designs in the one batch of silicone wristbands?

You have to place multiple separate orders if you wish to have multiple designs.

Can my order be split into different colors?

Yes, you can split your order into different colors for a additional cost of $10 one time charge.

How to customize wristbands?

Please go to the order now page and follow the steps and it will guide you through the ordering process.

Can we split sizes and still receive the same price break?

Yes, as long as the message is the same.

Placement of message on segmented bands.

When there is no special instruction, the message will be on random segments not on fixed segments.

TYPES OF WRISTBANDS

What is debossed silicone bracelets?

Debossed wristband is a where the text/logo is engraved into the band. If you wish to have the text/logo in a different color then you will need to select the color filled wristbands.

What is color filled silicone bracelets?

Colorfilled wristbands are same as debossed but the colorfilled wristbands are filled in with a color of your choice.

What is Embossed silicone wristbands?

Embossed wristbands are where the text/logo is lifted on the wristbands.

What is imprinted silicone wristbands?

Imprinted wristbands are screen printed on the surface of the bands.

What is fashion embossed with ink injection silicone bracelet?

The embossed injected wristbands are where the letters are lifted and the color of the letters are in a different color.

DISCOUNTS

Can I get some discount?

Do you offer discounts for large orders and/or non-profit groups?

Can I get some discount for reorder since you have molds?

We do not keep the molds because of the high cost of the material of the mold. We re-melt the mold and use it for another customers order.

SALE

What is the 80% off sale?

The prices have already been discounted in our order now page. Plus if you order 100 or more you will get free gift added to your order.

Will the 100 free wristbands be exactly the same as my order?

Yes the 100 free will be exactly as your order. If you have multiple colors in your order then the 100 will be evenly split within those colors. Also if you have multiple sizes then the 100 free wristbands will be evenly split. 100 free are applicable on silicon bands only. Tyvek/ vinyl/plastic bands have no 100 free.

Can I get the 100 free in a specific size?

Yes you can. For example if you order 50 adult and 50 youth and wish to get 100 free in all adults then simply notate in the special instructions that you want to have the 100 free in adult size.